Service & Booking Policies
These policies are designed to keep our services clear, fair, and easy to understand. If you have any questions, feel free to contact us.
Table of Contents
Service Policies
Payment Policy
- Payment is due at the time of service.
- We accept cash and major credit or debit cards.
- We will always tell you the estimated cost before we start working.
- If the job takes longer than expected, we will ask your permission before continuing.
- There are no hidden fees or surprise charges — ever.
On-Site Visit Policy
- We will always identify ourselves when arriving at your home.
- We will call before we arrive so you know when to expect us.
- You are welcome to stay with us and watch while we work on your device.
- We will explain what we are doing in plain language as we work.
- We treat your home with respect — we will leave everything as we found it.
Satisfaction & Follow-Up Policy
- If the issue is not resolved, we will schedule a follow-up at no extra charge.
- We may check in with you after service to make sure everything is still working.
- If you are not satisfied, contact us within 7 days and we will make it right.
- Your feedback helps us improve — we welcome your honest opinions.
Booking Policies
Scheduling Policy
- Appointments are available Monday through Friday, 4 PM to 8 PM.
- Saturday appointments are available 8 AM to 8 PM.
- Sunday appointments are available 2 PM to 8 PM.
- We will confirm your appointment by phone or email at least one day in advance.
- If you need to reschedule, please call us at least 24 hours before your appointment.
- Same-day appointments may be available for urgent issues — just call us.
Cancellation Policy
- You may cancel or reschedule your appointment at any time.
- We kindly ask for at least 24 hours notice if possible.
- There are no cancellation fees or penalties.
- If we need to cancel or reschedule, we will notify you as soon as possible and find a new time.
Remote Support Policy
Remote Support Policy
- Remote sessions are conducted via a secure screen-sharing tool.
- We will walk you through how to connect step by step — it is easy.
- You can see everything we do on your screen during the session.
- You can end the remote session at any time.
- We will never access your computer without your knowledge and permission.
Privacy & Security Policy
- We will never share or sell your personal information to anyone.
- We only access the parts of your device needed to fix your issue.
- Anything we see on your screen is treated as private and confidential.
- We do not install tracking software or unnecessary programs on your devices.
- Your passwords and login information are never recorded or stored by us.
Terms and Conditions
Last Updated: April 2026
1. Agreement to Terms
By using the services of Trusted Tech Support LLC ("we," "us," or "our"), you agree to the following terms and conditions. If you do not agree, please do not use our services.
2. Services Provided
We provide in-home and remote technology support services for individuals in Pinellas County, FL. Our services include, but are not limited to:
- Computer, tablet, and smartphone setup and troubleshooting
- Internet and Wi-Fi configuration
- Printer and peripheral setup
- Email and account assistance
- Scam education and device security
- New device data transfer and configuration
3. Eligibility
Our services are available to individuals who are 18 years of age or older, or who have the consent of a legal guardian.
4. Pricing and Payment
- Service fees are quoted before work begins.
- Payment is due at the time of service unless otherwise arranged.
- We accept cash and major credit or debit cards.
- Prices are subject to change and will always be communicated in advance.
5. Appointments and Cancellations
- Appointments can be scheduled online, by phone, or by email.
- We ask for at least 24 hours' notice for cancellations or rescheduling.
- There are no cancellation fees.
- We reserve the right to cancel or reschedule appointments due to unforeseen circumstances and will notify you promptly.
6. Limitation of Liability
Trusted Tech Support LLC is not responsible for:
- Pre-existing hardware or software issues discovered during service
- Data loss due to device malfunction, age, or corruption
- Third-party software, services, or products not under our control
- Issues arising after the completion of our service that are unrelated to the work performed
We recommend that customers maintain regular backups of all important data.
7. Warranty and Satisfaction
If you experience an issue directly related to work we performed, please contact us within 7 days. We will schedule a follow-up visit or remote session at no additional cost to resolve the issue.
8. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of Trusted Tech Support LLC and may not be copied, reproduced, or distributed without written permission.
9. Changes to These Terms
We may update these terms from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the new terms.
10. Contact
If you have questions about these terms, please reach out:
- 📞 727-253-0034
- 📧 [email protected]
- 🌐 www.trustedtech.support
Privacy Policy
Last Updated: April 2026
1. Introduction
Trusted Tech Support LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
2. Information We Collect
We may collect the following types of information:
- Contact Information — Name, phone number, email address
- Service Information — Details about your device and the issue you need help with
- Scheduling Information — Preferred appointment dates and times
- Website Usage Data — Pages visited, time spent, and browser type (collected automatically via cookies or analytics tools)
3. How We Use Your Information
- To schedule and provide tech support services
- To communicate with you about your appointment or inquiry
- To improve our website and services
- To send follow-up communications (only with your consent)
4. How We Protect Your Information
- We use secure, encrypted connections (HTTPS) for all website data
- We do not store passwords or financial information
- Access to your data is limited to authorized personnel only
- We do not install tracking software or unnecessary programs on your devices
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except when required by law or with your explicit consent.
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings at any time.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Your Rights
You have the right to:
- Request access to the personal information we have about you
- Ask us to correct or update your information
- Request deletion of your personal data
- Opt out of any future communications
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- 📞 727-253-0034
- 📧 [email protected]
- 🌐 www.trustedtech.support
Have Questions About Our Policies?
We are happy to explain anything in more detail. Just give us a call or send us an email.
Trusted Tech Support LLC
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